Refund policy

At BREATHABLES®, your comfort comes first – even after delivery!

We offer a hassle-free return and exchange policy on orders of our cotton nightwear, loungewear and co-ord sets purchased through www.breathables.in.

If you are not completely satisfied with your purchase or have received a defective product, you can request a return or exchange within 5 days of delivery, subject to the terms and conditions below.

To initiate a request, visit Return or Exchange, accessible through the footer of our website.

For offline purchases, simply WhatsApp us at +91 9529552933.

1. Key Return & Exchange Guidelines

Return or exchange requests must be raised within 5 days of delivery.
Each order is eligible for only one return or exchange request.
International orders are not eligible for returns or exchanges.
Sale items (please refer to the Sale section on our website), customised products and gift cards are non-returnable and non-exchangeable.
Products must be unused, unwashed and undamaged, and returned in their original packaging with all labels and tags intact.

2. Refunds & Store Credits

A. Cash on Delivery (COD) Orders

A return processing fee of ₹100 per order will be deducted.
The balance amount will be issued only as a discount voucher/store credit. No bank or UPI refunds will be provided for COD orders.
Store credit will be issued within 10–15 working days of receiving and successfully inspecting the returned product.
The voucher will be sent to your registered email address and will be valid for 12 months from the date of issue.
Shipping charges paid at the time of order placement, wherever applicable, are non-refundable.

B. Prepaid Orders

You can choose either of the following options:

Full-value discount voucher/store credit: The voucher will be sent to your registered email address and will be valid for 12 months from the date of issue.
Refund: A refund through bank transfer, UPI or another available payment mode, subject to a deduction of ₹100 per product.
Shipping charges paid at the time of order placement, wherever applicable, are non-refundable.

3. Shipping Charges & Deductions

The following shipping charges and deductions apply:

Returns: A shipping charge of ₹100 per return shipment will be deducted, irrespective of the number of products included in the return.
Exchanges: A flat shipping charge of ₹150 per exchange request will apply. This covers the reverse pickup of the original product as well as delivery of the replacement product.
All shipping charges are non-refundable.

4. Order Cancellations

Orders can be cancelled only until they are dispatched from our warehouse.
Once an order has been shipped, cancellation requests will not be accepted.

5. Return & Exchange Process

A. Reverse Pickup

Reverse pickup is available in select pin codes.
Our logistics partner will attempt pickup up to twice.

B. Self-Shipping

If reverse pickup is not available at your location, you can self-ship the product to us.

A ₹50 voucher will be issued as an incentive for self-shipping.
Please ensure that your Order Number and Return ID are included inside the package.
Once shipped, share your courier details with us via WhatsApp at +91 9529552933.
Products must be shipped within 5 days of raising the return request. Returns shipped after this period will not be accepted.

Return Inspection & Processing Timelines

All returned products undergo a quality inspection upon arrival.

COD Orders: Store credit will be processed within 10–15 working days of receipt and successful inspection.
Prepaid Orders: Please allow 10–15 working days from receipt and successful quality inspection of the returned product for refund processing. Actual bank or payment-provider credit timelines may vary.

6. Damaged, Defective or Incorrect Products

At BREATHABLES®, we take quality seriously. Please inspect your order upon delivery.

If you receive a defective, damaged or incorrect product, please contact us within 24 hours of delivery so that we can assess the issue and resolve it.
In the unlikely event that an item is missing from your package, a Package Opening Video is mandatory to raise a claim.
The video must clearly show the sealed package being opened and all its contents being displayed.
The package opening video is mandatory for evaluating and processing missing-item claims.